Zoho Desk Knowledge Base

Click organize category under the manage kb sub menu.

Zoho desk knowledge base.

Typically articles can be confined to three states before they are published or. Sign up for a free trial. Customize your help center completely for each brand you support and set up different knowledge base articles for every brand. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.

You can choose to hide this category from being displayed to your customers in the help. You can rename this category later. The knowledge base in zoho desk is the information center for your customers to read through the articles and help themselves with their problems. Zoho desk is context aware customer service software that helps you put your customers at the heart of the company.

Embed a knowledge base user community and ai capabilities into your website saas product and mobile app to help your customers find answers quickly. Essential features of our class 11th course. Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer. Map your help center to your own domain and make it a true extension of your brand.

Hover your mouse pointer on a category and then click the edit icon. Get your questions answered share your ideas and promote active learning. Welcome to escholars. Click the knowledge base kb module.

With html and css you can mimic the look and feel of your website on your self service portals. The edit category window slides open from the right. Essential features of our course for bba b com students. Help desk administrators and agents who have profile permissions can create or edit articles in your knowledge base.

Font size full width. When you sign up for zoho desk a default category that goes by the name of your portal will be added to your knowledge base. With zoho assist knowledge base you can access solution articles created for addressing various issues which might help you to draw parallel to issues you are experiencing. Make the following changes to the category.

Powered by zoho desk. Click manage kb from the left panel. Edit the category name.